FAQ
“Sure! Please call customer support at 888-405-0121 to schedule a demo.”
With other email providers, you can only contact patients using email. Clinical Contact empowers you to reach your patients using multiple modes of contact including text messaging, voice broadcasting and traditional email. In this manner, your messages are most likely to be read and responded to.
Since patients and subscribers have opted in to receive texts messages, they will receive messages from you in real time, even if they are currently on the move. This typically results in significantly higher response rates compared to traditional email, since most individuals do not check their email right away. Moreover, sending a text message is a quick, non-intrusive manner to remind patients about appointments, send them motivational text messages and bonding campaigns like birthday greetings etc. Text messaging can be more effective than live telephone call campaigns.
Your Clinical Contact account also includes many add-on features like appointment reminders. This helps minimize cancellations and boost patient compliance significantly. It also allows you to link your social media profiles from leading sites like Facebook, LinkedIn & Twitter to your account. This saves valuable time since it allows you to add one message that automatically appears on all your social media sites instantly.You can also gather valuable marketing information from your patients by conducting polls, surveys and contests, measuring the results in real time.
We do not. Both our Gold and Elite plans come with monthly subscription options and do not require any commitment.
Don’t worry. Your account dashboard was designed to be very easy to use even by beginners. If you have questions, please send us a support ticket on the Contact Us page or give us call us at (888) 405-0121.
If you need to change your password, just click on the Edit Info & Password link in the Manage Account section. If you forgot your password, go to the Clinical Contact’s home page and click on the Forgot Password link at the top.
You can also change the contact information in your account. In the Manage Account section, update your contact information, password, change your billing information or plan, purchase additional message / keyword credits. You can also view your transaction history.
No. The software is hosted on our system and is completely web-based for your convenience. This means that you can use it from any computer with Internet access.
Simply give us a call at (888) 405-0121 or send us an email through our support form on the Contact Us page and we will take care of it for you.
Simply give us a call at (888) 405-0121 and one of our friendly customer support representatives will take care of this for you.
You can update this any time in the “Manage Account” section.
It takes a matter of minutes to set this up. Simply configure your voice messaging campaign on our website, upload your message, send the voice message to hundreds or thousands of patients with one click, and view real-time results online.
When creating your online signup page, you are given the option to create custom messages that the subscribers receive. You are given the same option when creating keywords for your patients to text to. You can edit these at any time in the Collect Contact section. Contacts you manually enter or import from existing lists do not receive an automated response.
SMS is an abbreviation for Short Message Service. Each message is typically limited to a maximum amount of characters that can vary per wireless carrier. An SMS (text message) is sent to and received on a mobile phone.
A mobile keyword (MK) is a unique word or phrase that describes your clinic.
For example, if your clinic name is “Johns Physical Therapy”, you can select a mobile keyword like JOHNPT and associate it with a “Distribution List” (DL) in your account.
When the prospect uses their cellphone and sends a text message containing the MK to the number 70000 (which is the unique ‘shortcode’ for Clinical Contact), the prospect gets added automatically to that particular Distribution List. This ‘prospect’ now becomes a ‘subscriber’
Clinical Contact allows you to communicate with individual subscribers or all the subscribers in a Distribution List using email, text and voice broadcasting.
Most major corporations have a mobile text message program in place using keywords. American Idol uses this technology with their voting process. If you want to see how this works, text PATIENT to 70000 and get a free eBook on “The 10 Laws of Mobile Patient Marketing”
For example, if your clinic name is “Johns Physical Therapy”, you can select a mobile keyword like JOHNPT and associate it with a “Distribution List” (DL) in your account.
When the prospect uses their cellphone and sends a text message containing the MK to the number 70000 (which is the unique ‘shortcode’ for Clinical Contact), the prospect gets added automatically to that particular Distribution List. This ‘prospect’ now becomes a ‘subscriber’
Clinical Contact allows you to communicate with individual subscribers or all the subscribers in a Distribution List using email, text and voice broadcasting.
Most major corporations have a mobile text message program in place using keywords. American Idol uses this technology with their voting process. If you want to see how this works, text PATIENT to 70000 and get a free eBook on “The 10 Laws of Mobile Patient Marketing”
In the Collect Contacts section, click on the Create Mobile Keyword button and follow the prompts.
If the keyword is unique and not already being used by another client on our network then the answer is yes.
Most messages are received by the patient within 1-15 minutes. Large contact lists may take slightly longer.
As much as we would like to, this can be difficult to guarantee. Just as dropped mobile phone calls are common, no wireless carrier can guarantee 100% delivery on all messages.
The mobile phone number requirement is for verification purposes. A U.S. based mobile phone number is verified to help prevent spam accounts from being created. Most spammers and account abusers operate outside of the U.S. to avoid prosecution.
In the Mobile Campaign section of your account, enter the information for your campaign and follow the prompts. A keyword that is not already in use is required to use this feature. All monthly pricing plans include at least one keyword. If you do not have an available keyword, you can either upgrade your plan or purchase additional keywords by calling us at (888) 405-0121. You can also delete your existing keywords and recreate them as mobile voting keywords if you want to use the same word or do not wish to purchase additional keywords. (This will disable the previous functionality of that keyword and therefore is not recommended, especially if it is being used for signup purposes, as it would prevent subscriber enrollments until it is deleted from the Mobile Campaign functions and recreated for that purpose.)
Yes, when you compose your message, you are given the option to send it now or to choose a date and time for it to be sent in the future.
Subscriber replies are sent to your inbox and forwarded to your email. The link to your inbox is at the top of the page when you login to your account.
Yes, when you compose your message, you have the option to specify individual(s), or an entire distribution list(s) to send that message to.
You are charged a text message credit for the following activities:
- When a subscriber joins your distribution list by entering their mobile phone number on your online signup page, one text credit is utilized.
- When a subscriber joins your distribution list by texting your mobile keyword to 70000 (the dedicated short code for Clinical Contact), one text message credit is utilized.
- When sending out a Mobile Voting campaign to your text message subscribers, you are charged one text credit for each mobile number the message was sent to.
- Any outbound message you send to your distribution list using the Mobile Text option costs one text message credit for each subscriber on that list.
- All appointment reminders sent are charged one text message credit each.
- When a subscriber responds to any of your text messages sent, those responses are stored in your inbox. A text reply back by you will not be charged any text credits.
- If you enable text message notifications to your mobile phone when a subscriber texts one of your keywords, this utilizes one text message credit.
There are two types of Automated Messages: scheduled responder and recurring messages.
- Scheduled responders are messages that go out to recipients on a specific day after they join a distribution list. They are similar to normal scheduled messages (for sending later) but go out to only recipients who have been a member of a specific list for a set number of days. This feature can be used to send out specific messages at certain days into their membership. For example, you can schedule a welcome message on their 2nd day of their membership; then a friendly reminder on their 10th day, and so forth.
- Recurring messages are messages that go out to everybody in a distribution list at a set-interval such as everyday, every 2 weeks, every 3 months, or every year.
From the Manage Contacts section, click on Add/Import Contacts and follow the prompts.
IMPORTANT: You have to fax two important documents, the Import Agreement and the Integration Agreement in order for you to start importing your contacts.
IMPORTANT: You have to fax two important documents, the Import Agreement and the Integration Agreement in order for you to start importing your contacts.
Your patients can join your distribution list through online signup pages, Facebook widgets, texting your mobile keyword, registering on your website. Also, client lists can be manually encoded or imported into the Clinical Contact system.
Opt In means a customer has chosen to subscribe your list and start receiving messages from you. To Opt Out means they wish to end their subscription and no longer want to receive text messages from you.
Are there any guidelines I have to follow when it comes to sending emails and text campaigns?
There are a couple of rules that needs to be followed in SMS and Email Campaigns so we can avoid spam:
1. Clinical Contact allows emails or text messages ONLY to be sent to subscribers who opted in to your list, which is what most email providers and wireless carriers require.
This is implemented by automatically sending a confirmation message to each newly-registered subscriber. It may be in form of text or email, which ever method of contact the subscriber has requested. In turn, subscribers must take action to these messages, confirm/verify the subscription first before you can start sending them messages.
2. Furthermore, wireless carriers mostly would require that you include the following disclaimers every time you promote your mobile keyword:
Are there any guidelines I have to follow when it comes to sending emails and text campaigns?
There are a couple of rules that needs to be followed in SMS and Email Campaigns so we can avoid spam:
1. Clinical Contact allows emails or text messages ONLY to be sent to subscribers who opted in to your list, which is what most email providers and wireless carriers require.
This is implemented by automatically sending a confirmation message to each newly-registered subscriber. It may be in form of text or email, which ever method of contact the subscriber has requested. In turn, subscribers must take action to these messages, confirm/verify the subscription first before you can start sending them messages.
2. Furthermore, wireless carriers mostly would require that you include the following disclaimers every time you promote your mobile keyword:
- Message and data rates may apply
- Frequency of messages (ex: Maximum of 4 messages sent per week)
- Simple Opt-out instructions (ex: To unsubscribe, text STOP to 70000)
Wave Mobile Media is calibrated regularly with Verizon, AT&T, Sprint, T-Mobile, and Virgin. The system has also been tested with these other carriers:
Airadigm, Alltel, Arch Paging, Boost Mobile, Cellular South, Centennial, Cincinnati Bell, Cingular Blue (AT&T), Cingular Orange, Cook Paging, Hickory Tech, Iowa Wireless, MCI Paging, Metrocall Paging, Midwest Wireless, Nextel, NPI Wireless, Pagenet Paging, Qwest, SBC Paging, Skytel Paging, Suncom, TracFone (Cingular Orange), Union Telephone, United States Cellular Corp, Voce, Weblink Wireless Paging, West Central Wireless and MetroPCS.
Airadigm, Alltel, Arch Paging, Boost Mobile, Cellular South, Centennial, Cincinnati Bell, Cingular Blue (AT&T), Cingular Orange, Cook Paging, Hickory Tech, Iowa Wireless, MCI Paging, Metrocall Paging, Midwest Wireless, Nextel, NPI Wireless, Pagenet Paging, Qwest, SBC Paging, Skytel Paging, Suncom, TracFone (Cingular Orange), Union Telephone, United States Cellular Corp, Voce, Weblink Wireless Paging, West Central Wireless and MetroPCS.
Yes, but international texting is limited to outbound only. No replies from customers can be received. Message sent to non-US subscribers are charged 2.5 text credits per message. If you wish to avail of this feature, you may contact us through phone or email so we can provide you with a list of international carriers already tested with Clinical Contact.
Of course. Your contact list is tightly kept in our secured server. Other than subscriber information send to your new contacts, no one will ever send messages to your contacts other than you.
Yes, you can import contacts from a spreadsheet saved in CSV format such as Excel, and from many email address books such as Outlook, Gmail and Yahoo. Most email only providers allow you to export your existing list in a CSV format.
1. In the Send Messages section, type in the Message description and select Send Message options.
2. Under Message Type, tick the Automated Messages button
3. Set the Date and Time
4. Click compose message, you can work on a message that fit in 128-character limit. Use the URL shortener to shorten long links. You can also upload images or file when necessary.
5. When done typing, click Select recipients.
6. When done, Save message.
2. Under Message Type, tick the Automated Messages button
3. Set the Date and Time
4. Click compose message, you can work on a message that fit in 128-character limit. Use the URL shortener to shorten long links. You can also upload images or file when necessary.
5. When done typing, click Select recipients.
6. When done, Save message.
Yes, if you need to send a message to your entire distribution list, you can do so from your mobile phone after you have configured this option in your account. This is a great feature when you are not near a computer but need to get a message out quickly! Simply go to the Send Messages page and click on the link to send messages from your mobile phone.
Yes, you can create as many groups as you wish. Simply go to your Manage Contacts page and click on the Create New Distribution List link.
You can configure up to nearly 40 social media sites including Facebook and Twitter with your Clinical Contact account. Then you create just one posting with the Post To Sitesfeature and post it to all your sites at once with a single click.
Currently, the following social media sites can be configured to your account allowing you to compose one posting and have it post to all of them at once:
Facebook, Twitter, Google Buzz, MySpace, Ning, Linked In, Tumbler, Identi.ca, Brightkite, Plurk, Jaiku, Blogger, Plaxo Pulse, Bebo, Hi5, Xanga, WordPress, Custom URL, Delicious, Koornk, YouAre, Multiply, Yammer, Flickr, StatusNet, Vox, TypePad, ShoutEm, StreetMavens, Myyearbook, Posterous, Photobucket, Yahoo Profiles, Tagged and YahooMeme.
Absolutely. You can use one of our professionally designed newsletter templates and send out an emailed newsletter. You can schedule it for delivery at any time in the future.
After logging in, click on Collect Contacts, then select Create Signup Page. The page will guide you through the available options. Just follow along the guided set up and you will be able to generate and publish your new signup page. You may need to enable you pop-up window to accomplish this task.
Clinical Contact’s voice broadcasting feature allows YOUR VOICE to reach ALL of your patients within minutes with the click of a button.
Combine the personal touch of a human voice with the advanced technology to broadcast your voice message to hundreds or even thousands of patients with a single click.
Combine the personal touch of a human voice with the advanced technology to broadcast your voice message to hundreds or even thousands of patients with a single click.
Currently, the following social media sites can be configured to your account allowing you to compose one posting and have it post to all of them at once:
Facebook, Twitter, Google Buzz, MySpace, Ning, Linked In, Tumbler, Identi.ca, Brightkite, Plurk, Jaiku, Blogger, Plaxo Pulse, Bebo, Hi5, Xanga, WordPress, Custom URL, Delicious, Koornk, YouAre, Multiply, Yammer, Flickr, StatusNet, Vox, TypePad, ShoutEm, StreetMavens, Myyearbook, Posterous, Photobucket, Yahoo Profiles, Tagged and YahooMeme.
Facebook, Twitter, Google Buzz, MySpace, Ning, Linked In, Tumbler, Identi.ca, Brightkite, Plurk, Jaiku, Blogger, Plaxo Pulse, Bebo, Hi5, Xanga, WordPress, Custom URL, Delicious, Koornk, YouAre, Multiply, Yammer, Flickr, StatusNet, Vox, TypePad, ShoutEm, StreetMavens, Myyearbook, Posterous, Photobucket, Yahoo Profiles, Tagged and YahooMeme.